Corporate Responsibility

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Message from the Chairman and CEO

2013 Corporate Responsibility Report
2013 Corporate Responsibility Report
(PDF 3mb)

Organizational Profile
Strategy and Analysis
Governance, Commitments and Engagement
Economic Performance
Environmental Performance
Labor Practices and Human Rights
Social Performance
Electric Utilities Sector Supplement
Forward-Looking Statement
Addendum - Environmental Performance
Global Reporting Initiative (GRI) Content Index

Forward-looking statements

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GRI Index


1.0 Strategy and analysis
1.1 Statement from Chairman of the Board and CEO
1.2 Description of key impacts, risks and opportunities
2.0 Organizational profile
2.1 Name of reporting organization
2.2 Primary brands, products and services
2.3 Operational structure
2.4 Location of headquarters
2.5 Number and names of countries with operations
2.6 Nature of ownership and legal form
2.7 Markets served
2.8 Scale of reporting organization
2.9 Significant changes during reporting period
2.10 Awards received during reporting period
3.0 Report parameters
3.1 Reporting period
3.2 Date of most recent previous report
3.3 Reporting cycle
3.4 Contact point for questions regarding report
3.5 Defining report content
3.6 Boundary of report
3.7 Limitations on scope or boundary
3.8 Basis for reporting on joint ventures and other entities
3.9 Data measurement techniques
3.10 Effect of any restatements
3.11 Significant changes
3.12 Location of content
3.13 External assurance
4.0 Governance, commitments and engagement
4.1 Governance structure
4.2 Chair of highest governance body
4.3 Independence of highest governance
4.4 Mechanisms for employees/shareholders to provide recommendations to the board
4.5 Compensation and performance
4.6 Ensuring conflicts of interest
4.7 Board qualifications
4.8 Mission, values, code of conduct
4.9 Performance management, risks, opportunities and compliance
4.10 Board performance
4.11 Precautionary approach
4.12 Externally developed initiatives
4.13 Memberships in associations
4.14 List of engaged stakeholder groups
4.15 Identification and selection of stakeholders
4.16 Approaches to stakeholder engagement
4.17 Key issues and concerns of stakeholders
5.0 Management approach and performance indicators


Economic performance indicators
EC1 Economic value generated and distributed
EC2 Financial implications of climate change
EC3 Coverage of defined benefit plan obligations
EC4* Significant financial assistance from government
EC5 Entry-level wage compared to local minimum wage
EC6 Spending on locally-based suppliers
EC7 Local hiring
EC8* Infrastructure providing public benefit
EC9* Indirect economic impacts


EN1* Material used by weight or volume
EN2 Percentage of materials used that are recycled input materials
EN3 Direct energy consumption by primary energy source.
EN4* Indirect energy consumption by primary source.
EN5* Energy saved due to conservation and efficiency improvements.
EN6 Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives.
EN7* Initiatives to reduce indirect energy consumption and reductions achieved.
EN8 Total water withdrawal by source.
EN9* Water sources significantly affected by withdrawal of water.
EN10 Percentage and total volume of water recycled and reused.
EN11* Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas.
EN12* Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas.
EN13* Habitats protected or restored.
EN14* Strategies, current actions, and future plans for managing impacts on biodiversity.
EN15* Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk.
Emissions, effluents, and waste
EN16 Total direct and indirect greenhouse gas emissions by weight.
EN17* Other relevant indirect greenhouse gas emissions by weight.
EN18 Initiatives to reduce greenhouse gas emissions and reductions achieved.
EN19* Emissions of ozone-depleting substances by weight.
EN20 NOx, SOx, and other significant air emissions by type and weight.
EN21* Total water discharge by quality and destination.
EN22 Total weight of waste by type and disposal method.
EN23* Total number and volume of significant spills.
EN24* Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally.
EN25* Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization’s discharges of water and runoff.
Products and services
EN26* Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation.
EN27 Percentage of products sold and their packaging materials that are reclaimed by category.
EN28* Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with environmental laws and regulations.
EN29* Significant environmental impacts of transporting products and other goods and materials used for the organization’s operations, and transporting members of the workforce.
EN30* Total environmental protection expenditures and investments by type.

Environmental data tables

Labor Practices and Decent Work

LA1 Total workforce by employment type, employment contract, and region.
LA2 Total number and rate of employee turnover by age group, gender, and region.
LA3 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations.
Labor/management relations
LA4 Percentage of employees covered by collective bargaining agreements.
LA5 Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements.
Occupational health and safety
LA6 Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs.
LA7 Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region.
LA8 Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases.
LA9 Health and safety topics covered in formal agreements with trade unions.
Training and education
LA10 Average hours of training per year per employee by employee category.
LA11 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings.
LA12* Percentage of employees receiving regular performance and career development reviews.
Diversity and equal opportunity
LA13 Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity.
LA14 Ratio of basic salary of men to women by employee category.

Human Rights

Investment and procurement practices
HR1 Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening.
HR2 Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken.
HR3 Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained.
HR4 Total number of incidents of discrimination and actions taken.
Freedom of association and collective bargaining
HR5 Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights.
Child labor
HR6 Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor.
Forced and compulsory labor
HR7 Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor.
Security practices
HR8* Percentage of security personnel trained in the organization’s policies or procedures concerning aspects of human rights that are relevant to operations.
Indigenous rights
HR9 Total number of incidents of violations involving rights of indigenous people and actions taken.


SO1 Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting.
SO2 Percentage and total number of business units analyzed for risks related to corruption.
SO3 Percentage of employees trained in organization’s anti-corruption policies and procedures.
SO4 Actions taken in response to incidents of corruption.
Public policy
SO5 Public policy positions and participation in public policy development and lobbying.
SO6 Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country.
Anti-competitive behavior
SO7* Total number of legal actions for anticompetitive behavior, anti-trust, and monopoly practices and their outcomes.
SO8* Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with laws and regulations.

Product Responsibility

Customer health and safety
PR1* Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures.
PR2* Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes.
Product and service labeling
PR3* Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements.
PR4* Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes.
PR5* Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.
Marketing communications
PR6* Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship.
PR7* Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes.
Customer privacy
PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.
PR9* Monetary value of significant fines for noncompliance
with laws and regulations concerning the provision and use of products and services.
Electric utility supplements
EU1 Installed capacity, broken down by primary energy source and by regulatory regime.
EU2* Net energy output broken down by primary energy source and by regulatory regime.
EU3 Number of residential, industrial, institutional and commercial customer accounts.
EU4* Length of above and underground transmission and distribution lines by regulatory regime.
EU5* Allocation of CO2 emissions allowances or equivalent, broken down by carbon trading framework.
EU6 Management approach to ensure short and long-term electricity availability and reliability.
EU7 Demand-side management programs including residential, commercial, institutional and industrial programs.
EU8 Research and development activity and expenditure aimed at providing reliable electricity and promoting sustainable development.
EU9* Provisions for decommissioning of nuclear power sites.
EU10* Planned capacity against projected electricity demand over the long term, broken down by energy source and regulatory regime.
EU11* Average generation efficiency of thermal plants by energy source and by regulatory regime.
EU12* Transmission and distribution losses as a percentage of total energy.
EU13 Biodiversity of offset habitats compared to the biodiversity of the affected areas.
EU14 Programs and processes to ensure the availability of a skilled workforce.
EU15 Percentage of employees eligible to retire in the next 5 and 10 years broken down by job category and by region.
EU16 Policies and requirements regarding health and safety of employees and employees of contractors and subcontractors.
EU17* Days worked by contractor and subcontractor employees involved in construction, operation & maintenance activities.
EU18* Percentage of contractor and subcontractor employees that have undergone relevant health and safety training.
EU19* Stakeholder participation in the decision making process related to energy planning and infrastructure development.
EU20* Approach to managing the impacts of displacement.
EU21* Contingency planning measures, disaster/emergency management plan and training programs, and recovery/restoration plans.
EU22* Number of people physically or economically displaced and compensation, broken down by type of project.
EU23* Programs, including those in partnership with government, to improve or maintain access to electricity and customer support services.
EU24* Practices to address language, cultural, low literacy and disability related barriers to accessing and safely using electricity and customer support services.
EU25* Number of injuries and fatalities to the public involving company assets, including legal judgments, settlements and pending legal cases of diseases.
EU26* Percentage of population unserved in licensed distribution or service areas.
EU27* Number of residential disconnections for non-payment, broken down by duration of disconnection and by regulatory regime.
EU28 Power outage frequency.
EU29 Average power outage duration.
EU30* Average plant availability factor by energy source and by regulatory regime.

* Not reported because data is not yet available or not applicable to our business.


2012: Report (PDF 5.9mb)
2011: Report (PDF 10.7mb)
2010: Report (PDF 7.9mb)
2009: Report (PDF 3.4mb)
2008: Report
2006: Report
2005: Report  Summary
2004: Report  Summary
2003: Report  Summary
2002: Report
2001: Report


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